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Use our FAQ section to find the answer to many of the most common questions we are asked. If you don't find the answer to your question here, please send us your question using our email form.

General Question

Is it safe to shop online from and what do you do with my personal information?
We guarantee that every transaction you make at will be safe. We take your privacy extremely serious. To protect your information we use a secure server and industry standard SSL (Secure Socket Layer) technology in order to make sure that third parties do not have any access whatsoever to your information. We truly believe that shopping via the internet is safe and are confident in the steps we have taken to prevent fraud. Still have questions, click here for our Privacy and Security.

Do you offer a Satisfaction Guarantee?
We are so confident in the quality of the product that we sell you. If you are not completely satisfied with the merchandise you receive, please contact us for return.

Do you have a catalogue?
Unfortunately, we do not have a catalogue. However our wide range of products, along with all the appropriate information can be found on our website.

What do I do if I forget my password?
If you forget your login password, you can go to the Login Page and click on the Forgot Password link and follow the instructions given.

How will my order be shipped to me?
Ordinary Express and DHL mail shipments. Once your order is shipped the status of it will be updated and tracking link and numbers sent to via email so you can track the progress of the package until you receive it. Still have questions, click here for our shipping information.

How do I track the status of my order?
You will receive an email with tracking information when your order is shipped. If you are an account holder at you can see the status of your order using our website.

Can I ship to multiple addresses?
Unfortunately at this time we can only ship a single order to a single address. If you would like to ship to multiple addresses you will need to submit multiple orders.

Can I ship to P.O. Box, APO or FPO addresses?
At this time, we cannot ship to P.O. boxes, APO or FPO addresses.

Can I change my shipping address after confirming the order?
Yes, you can do this before we shipped your order. So if you found you have entered a wrong shipping address, please contact with our customer service immediately.

How long will it take to deliver the products?
It normally will arrive within 7-15 working days after we shipped your order. But the international shipping time is always out of control; especially the customs process is much more complex and unpredictable. Sometimes it takes a few more weeks to clear goods from customs. Therefore, please prepare for all situations we might meet.

Can I Return?
Yes, the merchandise can be returned for any reason for credit within 7 days of receipt of your order. Items must be in their original condition, in their original packaging, and unworn.

Jewelry Question

What is 925 Sterling Silver Jewelry?
This designation refers to jewelry that contains at least 92.5% silver. The remaining 7.5% is copper, which endows the jewelry with its required strength. The 925 stamp found on each piece indicates the quality of the silver and its compliance with international standards.

What is 14K Gold Mean?
Our 14 K Gold products are made of "industry standard" 58.5% pure Gold, mixed with Copper and Silver, which add strength, beauty, and longevity.

How can I keep my jewelry in good condition?
Keeping your jewelry shiny and glistening does not take much effort. We recommend the following:
1. Avoid Chemicals
2. Avoid Wearing in the Bath
3. Avoid Collision or Abrasion
4. Avoid Wearing When You're Sweating a Lot
5. Rub Jewelry with Soft Cloth
6. Avoid Wearing During the Sleep

How To Buy Your PANDORA Bracelet
1) Measure your wrist for a correct fit.
PANDORA Towson offers bracelets in the following sizes: 6.7in (17cm), 7.1in (18 cm), 7.5in (19 cm), 7.9in (20 cm), 8.3in (21 cm), and 9.1in (23 cm)
To find out what size bracelet best fits your wrist use a measuring tape to measure snuggly over the broadest part of your wrist. Then add another 2 centimeters (20 mm), this will allow for additional space taken by the beads. Keep in mind the bracelet must be loose enough to accommodate the beads but not so loose that it will slide off your hand.
Notes: The most common size PANDORA bracelet worn is the 7.5in (19 cm). This allows for enough room to fit the beads yet remains comfortable with no risk of sliding off. The 6.7in (17cm) bracelet is very small and most often worn by children or people with very tiny wrists.

2) Choose a base bracelet.
You have several bracelet styles to choose from-sterling silver, oxidized silver, 14kt gold, leather, as well as clasp choices-standard lobster clasp and the PANDORA clasp, which seamlessly closes and looks like a bead when worn.

3) Select your clips
PANDORA bracelets use a patented threaded feature to place and hold your beads on the bracelet. These divided sections allow you to space your beads attractively around the bracelet. The dividers can be covered with clips, giving your PANDORA bracelet a finished look.

4) Now the fun begins - Select your beads!
What can we say - PANDORA beads are as varied as you are, and new ones are introduced seasonally. Take the time to browse through the entire collection, start a wish list with your finds and decide from there. You'll have fun creating a bracelet that is unique to you!

5) Add spacers
Spacers let you add definition to your bracelet-separating a bead or group of beads and allowing them to stand out a bit.

Now, enjoy your bracelet and add to it!
The best part about a PANDORA bracelet is the ability to change things up when you want-and new choices are added seasonally, so there is always something new to browse. And don't forget the keep your bracelet and beads looking their best with regular cleaning by soak in lukewarm soapy water for 10 minutes. Gently brush it clean with a soft toothbrush then rinse thoroughly to remove all soap.

If you have any questions, please feel free to contact us at

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